FAQsDo you have a question about any aspect of our clinics or treatments? Then take a look below to see if the answer is there, there are different sections for different treatments.
What are your prices?
Where are you located and what times are you there?
We are in different locations on different days throughout the week. Exact days and times can be found on the Location page under each clinic address.
As a general rule, we have clinics Monday to Friday and are closed on weekends and bank holidays.
Why do I need to complete a consultation form?
The consultation forms provides the practitioner with all the necessary details about your health and lifestyle so that they can give you the best treatment or combination of treatments.
Information required, apart from your name and contact details, are your health problems, allergies, stress levels, diet, sleep patterns, any surgery you may have had – plus any other information which may be necessary to complete the treatment.
Any information given is completely private and confidential, and your details are never shared with anyone else, nor with any other company or database.
In addition, the consultation form is a legal requirement, and is necessary under the practitioner’s insurance. As such we cannot do a treatment without the completed consultation sheet.
What happens if I need to cancel my appointment?
We know that things often come up so we ask that you give us a minimum of 48 hours notice if you need to cancel your appointment.
Calm and Clear has a 48 hour cancellation policy, which means that you may be charged the full amount if cancellations are made with less than 48 hours notice before your appointment time.
If there has been an emergency within 48 hours of your appointment time then please contact us.
Do I need to allow extra time before and after my treatment?
If it is your first treatment we advise arriving 5 to 10 minutes earlier than your allocated time so that you can complete the detailed consultation form, otherwise the completion of the form will be included in the appointment time. Arriving early will also allow you to go to the bathroom and settle before your session.
Our treatment times includes time to revive at the end of the treatment, but you are welcome to wait for longer in the waiting room should you want to rest for a bit longer before you leave.
What happens if I am running late for my appointment?
Please notify us as soon as possible if you are running late, the contact details will be on the appointment confirmations that are emailed to you.
We will try to accommodate your treatment with the time that remains for your scheduled appointment, but this may need to be adapted slightly to fit in with the reduced appointment time.
If there are no bookings directly after you then the practitioner may be able to offer you the full appointment time, but this is at their discretion. This will not be possible if there are bookings directly after your appointment time.
If you are running more than 30 minutes late for a 1 hour appointment it may be necessary to re-schedule it.
The full charge will apply for the treatment (as per the 48 hour cancellation policy).
Can I combine more than one treatment together?
Absolutely! In fact, sometimes it often enhances the treatment if you combine more than one at the same time.
Ideally any combination of treatments should be done with a 1 1/2 hour or 2 hour appointment to make sure that you get the best of both treatments. However, 1 hour combination treatments can also be done if you really want it (but we advise against this option).
Examples of a combined treatment are:
- Indian Head Massage with reflexology
- Facial Rejuvenation with Holistic Facial
- MLD face massage with Facial Rejuvenation
- Indian head massage with ear candling
- Reflexology with Ayurvedic foot massage
- Reflexology with Holistic facial
It is best to contact us if you would like to discuss having a combination treatment, so that we can work out the best combination for you.
Can I still have a treatment if I have a respiratory infection like a cold or cough?
It depends on the severity of the infection.
If you have a fever then you definitely cannot have a treatment.
If you have a cough, runny nose, sore throat etc then please contact us straight away, as it may mean that you cannot have the treatment. If you do not notify us in advance and you arrive for your treatment you may be turned away, but the full charge could apply (as per the 48 hour cancellation policy).
Can I have my mobile phone or pager turned on during the treatment?
All of our therapy rooms are mobile phone free zones, and we respectfully ask clients to turn their phones off or on silent once in the buildings and in the therapy rooms to avoid disturbing other treatments. It also enhances the relaxation of the treatments if your phones are not on to disturb you.
Please speak to your practitioner if you need to keep your phone on during the treatment for any reason, as we understand that there can be times that you need to reachable by phone.
I would like to buy a treatment for a friend, but I'm unsure which is the closest treatment room or which treatment they would prefer. What do you suggest?
A Calm and Clear® gift voucher would be perfect as a gift for someone.
You can leave the voucher open for all the clinics and for all treatments, that way your friend can choose when and what to have.
The gift voucher is personalised with the person’s name and any message and it can be emailed directly to them or to you.
We also have a selection of Signature package treatments if you want some inspiration.
For further information or to purchase please take a look at our gift vouchers page.
Do you offer any discounts, or do you have any special offers?
We send out a regular Calm and Clear newsletters to all subscribers. This newsletter contains information about all the current special offers or discounts.
To subscribe to the newsletter please sign up here:
Do you support any chartities?
Yes, we regularly fundraise and support a number of charities throughout the year.
In the past we have:
- donated a percentage of our treatments to a particular charity – eg 10% from all reflexology treatments during World Reflexology Week are being given to a charity.
- donated a gift voucher for a raffle or auction
- Provided free mini-treatments at fundraising events in return for a charitable donation
The charities we support can be found on our Links page.
Can men have treatments with you too?
Absolutely, men are welcome too.
All of our treatments are suitable for men and women.
I have ticklish feet, can I still have reflexology?
The specific finger and thumb techniques which are used work deeply into a precise point, so it does not cause a ticklish sensation. The pressure is always kept firm enough for it not to be ticklish.
I have a verruca or athlete's foot, can I still have a treatment?
Reflexologists use things like verrucas, fungal infections, corns, bunions and callouses as signs about a person’s health. It is generally fine to receive a treatment if you have one of these things, but please ensure that any veruccas are covered up with a plaster before the treatment to prevent any cross-infection.
A fungal infection, like Athlete’s foot or a nail fungal infection, may mean that we cannot do the reflexology on you particularly if it’s quite wide spread on the feet or it looks infected.
If you are unsure if you can still have a treatment then please contact us.
Does reflexology hurt?
Overall, reflexology is deeply relaxing. However, if there is an area of congestion specific pressure points may feel slightly tender when the are worked on by the reflexologist.
The sensations can vary from person to person but may feel like a bruise, pin prick or electricity jolts. At the time of your treatment the reflexologist will discuss the sensations with you and can deal with them at the time.
If you don’t feel any tenderness or sensations then it does not mean that the treatment isn’t working. It could just mean that during that particular treatment there were no deeply sensitive pressure points.
Fertility & Maternity Enquiry
I have been diagnosed with Polycystic Ovarian Syndrome (PCOS), do you have much experience with this?
I am going to have a round of IVF, can I still receive a treatment from you?
Yes you can. We have received specialist advanced training to do treatments on couple who are undergoing assisted conception treatments such as IVF, IUI and ICSI.
Take a look at the fertility pages for further information.
Please contact us if you would like any further information or if you have any questions.
I am currently pregnant - which of your treatments are safe for me to have?
All of the Calm and Clear® treatments are safe to have when you are pregnant if you are generally healthy and do not have any major pregnancy complaints.
We specialise in treating during pregnancy, and so we are aware of how to safely adapt our treatments accordingly for all stages of pregnancy.
We cannot treat you if you are suffering from pre-eclampsia, placenta previa, placental abruption, choleostasis, Hyperemesis Gravidarum or a fever/temperature.
If you have any specific concerns or pregnancy complaints then please contact us to discuss this further.
I'm in the first trimester of my pregnancy and other practitioners won't treat me. Can I still have a treatment with you?
We are specialists in treating during all stages of pregnancy.
The Maternity Reflexology and Maternity Massage are both completely fine to receive during the first trimester of your pregnancy if you are generally healthy and do not have any major pregnancy complaints or conditions.
Face treatment Enquiry
What are the differences between your face treatments?
The Facial Rejuvenation massage (also called the Indian Face Massage or Natural Facelift massage) is a 1 hour face massage treatment, which does not use any products. This treatment gently tones and lifts the skin, and leaves the mind feeling deeply relaxed and energised. It has been known to help reduce fine lines.
The Holistic Facial is a 1 hour traditional facial with a twist. Selected natural and organic products are used to cleanse, tone, exfoliate and massage your skin to leave it deeply cleansed and nourished. The “twist” is the facial diagnosis techniques which are used to link the internal health with the external.
The Manual Lymph Drainage face treatment is usually 1 hour long and also does not use any products. This treatment is lighter than the average massage and is ideal for any puffiness, water retention, sinus congestion and post surgery.
The Ultimate Facial Combination is a 90 minutes treatment, which combines a mini facial with the Facial Rejuvenation massage or MLD face. The mini facial uses the best organic skincare products to deeply cleanse and nourish the skin. The whole treatment has the benefits of the Facial Rejuvenation, plus the added benefits of the organic mini facial.
We have a link to a chart which shows the difference on our Face Treatments page.
Indian Head Massage Enquiry
Will you be putting oil in my hair during the treatment?
Oil is only used in your hair if you specifically request it – or if we have agreed this in advance.
Usually the Indian Head Massage treatments do not use oil. However, in some instances oils can be extremely beneficial for the scalp and hair. If you do not wish to have oil in your hair at the time of the massage then we can advise you about oils which you can use at home.
Any corporate based Indian head massage will never involve the use of oils.
Will I need to get un-dressed?
The Indian Head Massage treatment is done with you sitting fully dressed in a chair.
There is no need for you to undress as the massage can be done through the clothes.