Treatments are by appointment at most clinics, however walk ins are accepted at some locations.
A minimum of 24 hours notice must be given for any changes or cancellations, otherwise there will be a charge (normally the full cost of the treatment).
Calm and Clear Complementary Therapies reserve the right to refuse treatments/service to clients seen to be intoxicated, taking drugs, or without a Doctors consent if this is suggested. In such circumstances the client will still be charged if they arrive for their treatment knowing this fact.
All session times given are for the appointment session, and includes the consultation, time for undressing and redressing as well as follow up.
If the practitioner of your choice is not available to carry out your treatment/service through circumstances beyond our control, we reserve the right to transfer the booking to an alternative practitioner, though we aim to notify you of this in advance. In unusual circumstances we may need to cancel your booking, in this event we will contact you by telephone where possible.
Calm and Clear Complementary Therapies reserve the right to refuse treatment/services to children. An initial consultation will be required and the consent of the parents, and a parent must be present throughout the treatment.
Tickets must be purchased in full in order to reserve placements. A minimum of 48 hours notice must be given for cancellations in order for a refund to be given. No tickets will be issued to children under the age of 18.
Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date.
Vouchers may be used for treatment/services only but are not redeemable from our on-line shop, cash, sold or transferred.
Treatments should be booked as per the terms on the voucher and all other terms apply.
By placing an order with Calm and Clear Complementary Therapies you are agreeing to be bound by our Terms and Conditions. This does not affect your statutory rights as a customer.