We are in different locations on different days throughout the week. Exact days and times can be found on the Clinics and Prices page under each clinic address.

If you are interested in the Finchley or Violet Hill Studios clinic then please contact us, and we will let you know the forthcoming availability.

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Q. Why do I need to complete a consultation form?

The consultation forms provides the practitioner with all the necessary details about your health and lifestyle so that they can give you the best treatment or combination of treatments.

Information required, apart from your name and contact details, are your health problems, allergies, stress levels, diet, sleep patterns, any surgery you may have had - plus any other information which may be necessary to complete the treatment.

Any information given is completely private and confidential, and your details are never shared with anyone else, nor with any other company or database.

In addition, the consultation form is a legal requirement, and is necessary under the practitioner's insurance. As such we cannot do a treatment without the completed consultation sheet.

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Q. What happens if I need to cancel my appointment?

We ask that you give us a minimum of 24 hours notice if you need to cancel the appointment.

Calm and Clear has a 24 hour cancellation policy, which means that you may be charged if cancellations are made with less than 24 hours notice.

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Q. Can I combine more than one treatment together?

Absolutely! In fact, sometimes it often enhances the treatment if you combine more than one at the same time.

Ideally any combination of treatments should be done with a 1 1/2 hour appointment to make sure that you get the best of both treatments. However, 1 hour combination treatments can also be done.

Examples of a combined treatment are:

Aromatherapy massage with reflexology
Facial Rejuvenation with Holistic Facial
Hopi ear candling with Facial Rejuvenation
Indian head massage with Hopi ear candling
Reflexology with Hopi ear candling
Reflexology with Holistic facial

Other examples of combined therapies can be found on our Combination Treatments page.

It is best to contact us if you would like to discuss having a combination treatment, so that we can work out the best combination for you.

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Q. I would like to buy a treatment for a friend, but I'm unsure which is the closest treatment room to them or which treatment they would prefer. What do you suggest?

A Calm and Clear gift voucher would be perfect.

You can leave the voucher open for all the clinics and for all treatments, that way your friend can choose when and what to have.

The gift voucher is personalised with the person's name and any message and can be either posted to you or your friend, or it can be emailed.

For further information please take a look at our gift vouchers page.

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Q. Do you offer any discounts, or do you have any special offers?

We send out a regular Calm and Clear newsletter to all subscribers. This newsletter contains information about all the current special offers or discounts.

To subscribe to the newsletter please go to the Special Offers and Newsletter page.

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Q. Do you support any charities?

Yes, we regularly fundraise and support a number of charities throughout the year.

In the past we have:

donated a percentage of our treatments to a particular charity - eg 10% from all reflexology treatments during World Reflexology Week are being given to a charity.
donated a gift voucher for a raffle or auction
provided free mini-treatments at fundraising events in return for a charitable donation

The charities we support can be found on our Links page. Any current charity events can be found on the News page.

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Aromatherapy Query

Q. Which oils will you use for my treatment?

At Calm and Clear we do not use pre-blended or pre-mixed oils.

We decide on the specific mix of oils for you after your consultation and finding out what you require. This makes each treatment unique and custom designed for you.

We use the best organic essential oils and base oils throughout our treatment.

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Q. What kind of massage will I receive?

At Calm and Clear Complementary Therapies we use different styles of massage for each person, including Swedish massage techniques, Deep Tissue massage techniques and Lymphatic drainage moves, to create a truly muscle melting experience. Depending on your needs the massage can be deeply relaxing or intense and rejuvenating.

The exact massage will be catered totally for you, and will be discussed with you at your appointment.

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Reflexology Query

Q. I have ticklish feet, can I still have reflexology?

Yes, absolutely!

The specific finger and thumb techniques which are used work deeply into a precise point, so it does not cause a ticklish sensation. The pressure is always kept firm enough for it not to be ticklish.

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Q. I have a verucca, can I still have a treatment?

Reflexologists use things like veruccas, corns, bunions and callouses as signs about a person's health. It is generally fine to receive a treatment if you have one of these things, but please ensure that any veruccas are covered up with a plaster before the treatment to prevent any cross-infection.

If you are unsure if you can still have a treatment then please contact us.

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Q. Does reflexology hurt?

Overall, reflexology is deeply relaxing. However, if there is an area of congestion specific pressure points may feel slightly tender when the are worked on by the reflexologist.

The sensations can vary from person to person but may feel like a bruise, pin prick or electricity jolts. At the time of your treatment the reflexologist will discuss the sensations with you and can deal with them at the time.

If you don't feel any tenderness or sensations then it does not mean that the treatment isn't working. It could just mean that during that particular treatment there were no deeply sensitive pressure points.

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Indian Head Massage Query

Q. Will you be putting oil in my hair?

Oil is only used in your hair if you specifically request it - or if we have agreed this in advance.

Usually the Indian Head Massage treatments do not use oil. However, in some instances oils can be extremely beneficial for the scalp and hair. If you do not wish to have oil in your hair at the time of the massage then we can advise you about oils which you can use at home.

Any corporate based Indian head massage will never involve the use of oils.

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Q. Will I need to get un-dressed?

The Indian Head Massage treatment is done with you sitting fully dressed in a chair.

There is no need for you to undress as the massage can be done through the clothes.

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Facial Rejuvenation and Holistic Facial Query

Q. What is the difference between the Facial Rejuvenation and the Holistic Facial?

The Facial Rejuvenation massage (also called the Indian Face Massage or Natural Facelift massage) is a 1 hour face massage treatment, which does not use any products. This treatment gently tones and lifts the skin, and leaves the mind feeling deeply relaxed and energised. It has been known to help reduce fine lines.

The Holistic Facial is a 1 hour traditional facial with a twist. Selected natural and organic products are used to cleanse, tone, exfoliate and massage your skin to leave it deeply cleansed and nourished. The "twist" is the facial diagnosis techniques which are used to link the internal health with the external.

The Ultimate Facial Combination is a 90 minutes treatment, which combines a mini facial with the Facial Rejuvenation massage. The mini facial uses the best organic skincare products to deeply cleanse and nourish the skin. The whole treatment has the benefits of the Facial Rejuvenation, plus the added benefits of the organic mini facial.

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Ear Candling Query

Q. Are there are any reasons why I can't have ear candling done?

Ear Candles cannot be used if:

•grommets or cochlea implants are currently in place

•recent ear perforation. If the perforation is not recent then please contact us to discuss if this treatment will be of benefit to you.

•Recent ear surgery

•Auricular cysts

•Acute mastoiditis

•Otosclerosis

•Otospongiosis

•Ear Tumour

In addition:

•Please do not use any oils or drops in the ears for at least 24 hours before coming for a treatment.

•Wait 24 hours after the commencement of any antibiotics before coming for a treatment.

Please contact us if you have any other concerns or questions regarding the suitability of this treatment.

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Q. What is an otoscope, and why do you use it?

An otoscope is a special medical instrument which allows the practitioner to see inside your ear. It is very similar to the instrument your doctor uses to look in your ears too, and consists of a magnifying glass with a light.

The otoscope allows the practitioner to examine the external part of your ear and also the ear drum. It will highlight any problems within the ears that you may not be aware of, and also shows the practitioner what the general health of the ears are like. This way they can give you the best treatment and best aftercare advice. Also, there may be reasons why you cannot have a treatment, such as an ear drum perforation or redness/inflammation in the ear, and these things cannot be seen without the use of the otoscope.

At Calm and Clear we are trained and insured to use the otoscope to protect you, and ensure you have the very best treatment possible.

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Q. Do you do a face massage with the ear candling treatment?

Generally yes we do.

The ear candling is normally followed by a relaxing and soothing face massage. This massage aids the action of the ear candles and ensures that the blocked air and sinuses are cleared, and also aids the lymphatic drainage.

Many of our clients like to have an extended face massage so they combine the ear candling treatment with the Facial Rejuvenation massage into a 90 minutes treatment. Other clients prefer to have a reflexology treatment done on their feet following the ear candling.

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Q. What advice do you have for me following an ear candling treatment?

Following an ear candling treatment your body will begin to rid itself of unwanted products such as toxins. This is your body’s natural reaction to your treatment and is a vital part of the detoxification process to restore balance. Due to this you may experience some temporary post treatment effects, particularly after your first treatment.

These include:

Feeling “spaced out” or light headed
Thirsty
A runny nose
Dripping down the back of the throat
Popping of the ears
Sleepy/tired

Over the following 24-48 hours, you can help alleviate some of these symptoms and assist your body’s clearing process by:

Drinking plenty of water
Reduce caffeine and alcohol intake
Eat light meals
Listen to your body – rest if you feel tired
Avoid water sports such as swimming
Avoid cold winds and draughts as the ears are more sensitive
Do not poke your ears with cotton buds or any other instruments as you can push the wax in further and damage the ear drum
Reduce your intake of dairy products as they create excess mucous in the body

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Q. Can I see the residue in the candle at the end, and what does it mean?

If you would like to see the remainder of residue in the candle at the end of your session then please inform your practitioner at the start. We do not normally show this unless it is specially requested.

A properly trained Thermo-Auricular Therapy (Ear Candling) practitioner is able to identify problems in the ear by watching for signs in the candle as it burns down. Looking at the amount of residue left at the end can also show if there is a greater problem and possibly how often treatments would need to be had. Usually the worse the problem (such as compacted wax or chronic sinus problems) the more residue there is, meaning the client would benefit from weekly treatments to start with.

At Calm and Clear Complementary Therapies we do not believe that the residue in the candle is ear wax. The residue is normally found above the filter, which indicates that the residue is from the burning of the candle itself rather than from the ear. The residue is composed of the ingredients which make up the candle, including beeswax and honey. If the candle was burned down without inserting it into an ear there would still be residue above the filter, which shows this to be from the candle itself rather than ear wax. It is more the amount of residue which is important to the practitioner.

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Q. How many treatments will I need?

The number of treatments required varies from person to person, and you will be given a much better idea at your first appointment.

Generally speaking (though not necessarily for everyone):

For the first course of treatment - treatment 2 should be 1 week after the first treatment.

Treatment 3 should be 2 weeks after treatment 2.

Subsequent treatments are then according to client's needs.

In acute cases this may even to daily up to 4 days.

Monthly treatments usually help to prevent any recurrence.

People are individuals, and so they all respond differently to treatments. The longer there is a problem, the more treatments may be required.

Please contact us if you have any queries.

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Maternity & Fertility Query

Q. I'm currently pregnant - which of your treatments are safe for me to have?

All of the Calm and Clear treatments are safe to have when you are pregnant if you are generally healthy and do not have any major pregnancy complaints.

We specialise in treating during pregnancy, and so we are aware of how to safely adapt our treatments accordingly for all stages of pregnancy.

We cannot treat you if you are suffering from pre-eclampsia, placenta previa, placental abruption, choleostasis, Hyperemesis Gravidarum or a fever/temperature.

If you have any specific concerns or pregnancy complaints then please contact us to discuss this further.

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Q. I'm in the first trimester of my pregnancy and other practitioners won't treat me. Can I still have a treatment from you?

We are specialists in treating during all stages of pregnancy. The Maternity Reflexology and Maternity Massage are both completely fine to receive during the first trimester of your pregnancy if you are generally healthy and do not have any major pregnancy complaints or conditions.

All of the other treatments are safe to receive too, but please contact us if you have any specific concerns or pregnancy related complaints.

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Mailing List

Frequently asked questions

General Queries

Aromatherapy Query

Reflexology Query

Indian Head Massage Query

Facial Rejuvenation and Holistic Facial Query

Ear Candling Query

Maternity & Fertility Query