Calm and Clear Complementary Therapies© – Treatment protocols
Welcome to the Calm and Clear Complementary Therapies clinics.
Below are a few things that you may need to know ahead of booking your appointment or on the day of your treatment.
- I have undergone special training in wearing PPE - which I wear throughout the clinic session
- I have undergone learning about sterilising workplaces from the World Health Organisation (WHO).
- I have received both doses of my covid vaccines plus the boosters.
- The treatment room is thoroughly cleaned and ventilated between clients.
Further details are below about the booking and treatment process.
I look forward to seeing you soon.
With kind regards
Rima
Before Booking an Appointment
Prior to booking an appointment please check if you fall into any of the categories below.
Please do not book an appointment if you are showing any signs of any contagious condition including:
- A high temperature
- A new, continuous cough
- A loss or change to sense of smell or taste
- New marks, rashes, spots, bumps of other lesions on your skin or toes
- Vomiting or digestive bug
Booking Your Appointment
- You can use the online appointment system to book in your appointment.
- Once you are booked in you will receive emails with booking details plus the 2 email reminders along with a link to these guidelines.
- I will also text you the day before your appointment to do a health risk assessment screening form. If for any reason we cannot do this in the 24 hours before the session then I may need to cancel the appointment.
Payment
- All treatment payments are now fully contactless, no cash or cheques will be accepted.
- There is a payment button to pay for your treatment on the email confirming your appointment, this is via Stripe or PayPal (not at Neal's Yard Remedies Covent Garden).
- Or if you prefer to pay by BACS then let me know and I can send you the bank details, please let me know.
- Payment by the online shop will be via PayPal.
- Payment via the link on your appointment confirmation with be by Stripe.
- For appointments at my Covent Garden clinic - Neal's Yard Remedies would like all payments to be done at their reception or via own online system. If you are booked to see me at Covent Garden I will discuss this with you directly.
Cancellations
- The cancellation period has now returned to 48 hours notice for any changes or cancellations.
- If you are unwell due to covid-19 or any other contagious illness or that any of the pre-booking precautions now apply (see above) or if there is something that comes up from the risk assessment done the day before your treatment the appointment will need to be cancelled.
- If you are unable to attend for any other reason then please give 48 hours notice, you will be able to cancel using the links on the appointment confirmation and reminder emails. Otherwise there will be a charge (normally the full cost of the treatment).
- I will also cancel your appointment should any of the above points apply to my own personal circumstances.
- A no show for a treatment signifies a late cancellation and a full treatment charge will apply.
- Cancellations cannot be made directly with any of the clinics, including at Covent Garden and Monument/Bank. They must be done directly with Calm and Clear Complementary Therapies using the methods listed above.
Consultations and follow up for new and existing clients
- If you are a new client you will be sent a confirmation email for the appointment which has a link to complete your consultation form online prior to the treatment.
- I require this consultation form back a minimum of 48 hours before the session.
Arrival
- Please arrive a short time prior to your treatment time. There is only a small waiting area inside Monument and Covent Garden.
- If you are able to, I'm requesting a face covering or mask is worn at all times inside the clinic treatment room. If you are unable to then please let me know, this doesn't mean that you cannot have a treatment.
What To Bring With You
- Face covering/face mask – you will be asked to wear a face mask or face covering inside the treatment room (unless you are exempt in which case please let me know in advance). If your particular treatment is on the face then you will be asked to remove the mask just for the duration of the treatment time.
- Water bottle – unfortunately, I cannot provide water in jugs/glasses as before so please bring your own water bottle with you for the session.
Treatment Room
- The room is thoroughly cleaned before each client arrives for their treatment.
- I will also thoroughly ventilate the room in between clients and during sessions too by opening windows where there is one (at Monument there is an air filtration system).
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