Calm and Clear Complementary Therapies© - Treatment booking information
Welcome to the Calm and Clear Complementary Therapies clinics.
Below are a few things that you may need to know ahead of booking your appointment or on the day of your treatment.
I look forward to seeing you at your treatment.
With kind regards
Rima
Before Booking an Appointment
Prior to booking an appointment please check if you fall into any of the categories below.
Please do not book an appointment if you are showing any signs of any contagious illness or condition including:
- A high temperature
- A new, continuous cough
- A loss or change to sense of smell or taste
- New marks, rashes, spots, bumps or other lesions on your skin or toes
- Vomiting or digestive bug
Booking Your Appointment
- You can use the online appointment system to book in your appointment.
- Once you are booked in you will receive emails with the initial booking confirmation details plus 2 email reminders along with a link to these guidelines.
- I will also text you the day before your appointment to do a health risk assessment screening form. If for any reason we cannot do this in the 24 hours before the session then I may need to cancel the appointment.
Payment
- All treatment payments are now fully contactless, no cash or cheques will be accepted.
- You will be asked to add your credit card details at the point of booking your appointment to hold the slot. The card will not be charged at this point.
- There is a payment button to pay for your treatment on the email confirming your appointment, this is via Stripe or PayPal.
- Or if you prefer to pay by BACS then I can send you the bank details, please let me know.
- Payment via the link on your appointment confirmation emails is taken by Stripe.
- Please advise us if you require a detailed receipt for your health cashback. This can be emailed to you as a pdf file.
Cancellations
- The cancellation period is 48 hours notice for any changes or cancellations.
- If you are unwell due to any contagious illness or if any of the pre-booking precautions now apply (see above) or if there is something that comes up from the risk assessment done the day before your treatment the appointment will need to be cancelled.
- If you are unable to attend for any other reason then please give 48 hours notice, you will be able to cancel using the links on the appointment confirmation and reminder emails. Otherwise there will be a charge (normally the full cost of the treatment).
- I will also cancel your appointment should any of the above points apply to my own personal circumstances.
- A no show for a treatment signifies a late cancellation and a full treatment charge will apply.
- Cancellations cannot be made directly with any of the clinics. The cancellation must be done directly with Calm and Clear Complementary Therapies using the cancellation button on your email confirmation or reminder. You can also contact us by phone or text/SMS, but the appointment is only taken as cancelled if you receive an email confirming the cancellation.
Consultations and follow up for new and existing clients
- If you are a new client you will be sent a confirmation email for the appointment which has a link to complete your consultation form online prior to the treatment.
- I require this consultation form back a minimum of 48 hours before the session. Treatments cannot be done without a completed consultation form, as this is a legal requirement. If you have issues with the online form or other accessibility requirements then please contact us 48 hours before the appointment.
- If you are a client who has been to see me previously, but have not attended for 3 years or more, then you will be asked to complete a new consultation form too.
Arrival
- Please arrive a short time prior to your treatment time.  There are waiting areas in all locations with bathrooms nearby.
What To Bring With You
- You shouldn't need to bring anything in particular with you for the treatments, but if there is anything we will be in touch with you about this in advance.
- Please advise us in advance if you have any specific accessibility requirements.
Treatment Room
- The room is thoroughly cleaned before each client arrives for their treatment.
- I will also thoroughly ventilate the room in between clients and during sessions too by opening windows where there is one available.